We are Kerala Ayurveda Clinic Ltd (KAC, we, our or us), a company registered in England with the number is 05669085 whose registered office and our clinic address is at 173 Belgrave Gate Leicester LE1 3HS.
The General Data Protection Regulation (GDPR), which came into force on 25 May 2018, protects and enhances the rights of individuals (data subjects) concerning information which is collected about them. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.
We are committed to ensuring that your privacy is protected. We will comply with the GDPR, along with any national implementing laws, regulations and secondary legislation in the UK, including (without limitation) the Data Protection Act 2018 (DPA).
We collect personal information to provide and tailor our services and products to our clients and potential clients. We will use the information collected from you to provide quotations, and to make contact with you (by telephone, email, SMS message, through social media messaging platforms and by post) to provide you with information regarding our products and services either in which you have expressed an interest, or which we believe will be of interest to you as a client or potential client of KAC.
We may from time to time use such information to identify our website visitors; we may also collect statistics about the behaviour of visitors to our website(s).
In addition, we may use your personal information to identify and prevent fraud, enhance the security of our computer network and information systems, and identify the effectiveness of promotional campaigns or advertising.
You have the right to withdraw your consent to the processing of your data at any time or if you prefer not to receive promotional marketing messages from us. Please let us know by contacting us:
KAC does not sell, trade or pass on information gained from your engagement with us to any other party without your consent. We may, however, disclose your personal information if we are required to do so in order to meet our legal obligations, regulatory requirements or in response to a valid governmental request. We may also disclose your personal information if we are required to do so in order to enforce our contractual rights against you (under our terms and conditions of business or otherwise), including investigating potential breaches of those terms and conditions; to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of KAC, our other clients and/or the wider community.
We store your personal data using cloud-based technology provided by a UK-registered external third-party service provider, and therefore your personal data is shared with them. This may involve transferring your data outside the European Economic Area (EEA). Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission may not have given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to such legally enforceable mechanism(s) for transfers of personal data as may be permitted under the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information as to the safeguards we have in place in relation to international transfers of data, please contact our Clinic Manager (see the Complaints and contact details section below).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Information is collected from you when you complete an enquiry form on our website, where you have requested (via the website or in person) that we send you marketing information, or when you complete any forms or questionnaires in person or online in relation to the provision of our services to you. The information which you provide to us may include (but not be limited to):
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If we refuse your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
In response to a request by you, we can confirm what information we hold about you and how it is processed.
You can request the following information from us:
To access the personal data we hold about you, identification will be required
We will accept the following forms of ID when you request information relating to the personal data held by us:
A minimum of one piece of photographic ID listed above and a supporting document is required. If KAC is dissatisfied with any identification document provided by you or the quality of any part of it, further information may be sought by us before personal data can be released.
All requests should be made to email@example.com, by telephoning 0116 262 1118 or by writing to us at 173 Belgrave Gate Leicester LE1 3HS
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
If you have any concerns about our use of your personal information, you can make a complaint to us at 173 Belgrave Gate Leicester LE1 3HS or email us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.